Frequently asked questions

We offer the following payment methods: Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, Amazon Pay, Invoice. Payment methods

There are no shipping costs within Germany. For further information, go to Shipping.

We currently sell our books directly to customers in Germany only. Customers outside Germany can order books and eBooks via Amazon.

For customers in Austria, we recommend the AllesPost Deutschland service from Austria Post. With this service, you receive a German delivery address to which your order will be delivered first, and then forwarded directly to your address in AustriaFor customers in Austria, we recommend the AllesPost Deutschland service from Austria Post. With this service, you receive a German delivery address to which your order will be delivered first, and then forwarded directly to your address in Austria https://www.post.at/p/a/allespost-deutschland. Once you have a German delivery address set up, simply order from us as usual.

Yes, you can order as a company on our website. Please enter your company name and a valid VAT ID number during checkout.

The statutory 14-day withdrawal period applies to our print book orders. Online products are excluded from this regulation. For further information about cancellation, go to Cancellation.

If you have ordered as a guest, you will receive an email with a link to your order. From there, you have the option of downloading your invoice in PDF or XML format. If you have a customer account with us, you can view your orders at any time, including your invoices. To do this, log in to your customer account and click on “Orders”.

To subscribe to our newsletter, enter your email address in the newsletter form and receive a 10% discount on your digital subscription order as a thank you. To unsubscribe, simply click on “Unsubscribe” in the newsletter email.

Would you like to become an author for us? Visit our Authors wanted page and contact us using the online form.

An overview of what our Learning Platform https://et.training can do can be found at https://et.training/features.

Your license gives you access to 1000+ titles on our platform. We have content available in English, French, German, Spanish, Portuguese and Japanese. All new content is automatically included in your subscription. We currently plan to add 100 new titles every year.

You will receive your login details by email within minutes of completing your purchase (if you do not receive them, please check your spam folder).

All our media (books and videos) are copyrighted and secured with DRM protection. Access is optimized for Chrome and Firefox browsers. We also offer learning paths, click-through demos, and certificates (included in some of our packages).

Yes, it is possible to download our eBooks by accessing them via our iOS or Android apps.

Yes, individual pages can be printed.

Each subscription is for a single user only, with their own account and access data. It is not permitted at any time to share access to the account, the platform and the products stored on the platform, either temporarily or permanently.

Yes, we offer special corporate rates for entire organizations or departments, with a range of additional features including self-service, single sign-on and customer-specific content.

Yes, our eBooks are provided in PDF format, which aligns with the print versions. You can also integrate them with the Citavi reference management system. Our modern native HTML reader is the best way to access book content on our Learning Platform. You can highlight content, cite references, take notes and interact with our AI copilot, Espressi.

Old editions will no longer be available online. We will, however, continue to provide a secure source reference for universities by offering a separate activation in users’ profiles. For more information, contact us directly at info@espresso-tutorials.com

Cancellation is possible via your customer profile. You can cancel your subscription up to 14 days before the end of the subscription period.

Digital subscriptions, unless cancelled, will be automatically extended by the original period.

Trial accounts do not need to be cancelled. They end automatically after the 7-day trial period has expired.

Our online training courses use a “flipped classroom” concept, meaning that you first work through the content independently, according to your own schedule, and then you have the opportunity to ask your trainer questions once a week. These weekly online Q&A sessions are recorded and are made available to course participants.

At the beginning of the course, your trainer will invite you to a series of Microsoft Teams sessions. They will also provide you with the course content, which will be structured according to a learning path.

Our “online training” refers to a mix of informal learning and live sessions. “Informal” means that individual teaching units are self-managed without professional supervision.

The “flipped classroom”, or reversed teaching, is a method in which participants work through the course material before attending online sessions, and the time spent together in the “classroom” is used for addressing questions and applying concepts learned in the course.

The video tutorials and, where applicable, books can be accessed online at any time and from any location and enable you to familiarize yourself with a topic. The individual videos are approximately one hour long and are designed to cover one topic of the training course so that you can watch them during the week.

You will receive a weekly email with information about the relevant content for that week, which will then be discussed in the live session.

Course content, consisting of videos and, in some cases, books, can be accessed via our Learning Platform. A link will be sent to you by Espresso Tutorials, or you will also find one in the invitation to the live session.

Log in with your email address and password. If you do not know your password, please use the password reset function. You will retain access to the content for 12 months from the completion of the course.

The online training videos are structured according to individual chapters, and the relevant content is provided for you each week. In addition to individual videos, there are also weekly live sessions that provide an opportunity for direct communication, during which you can discuss the content of that week’s videos. A learning path will also be provided to assist you in this process.

Learning paths help you to build up your knowledge using a topic-centered approach. The learning paths are designed around specific topics and offer recommendations on learning content that can be used to enhance your expertise in a specific area.

With all of our online training courses, the learning path accompanies you for the duration of the course and directs you which content to prepare for each live session. The course units are divided into short online videos, and you can access the content at any time and from any location. The videos are supplemented by associated book recommendations, where applicable.

To prepare for your live session, you should plan to spend between 40 and 120 minutes each week watching the videos. The time needed varies depending on the week’s topic. Questions can also be sent via e-mail to your trainer before the live session. The content will then be discussed during the live session, and your questions answered. There will also be time to go over any additional questions you might have.

In addition to video tutorials and online training books, there will also be scheduled face-to-face events (“live sessions”) during which you can ask questions and discuss the content in more detail.

The live sessions are organized in small groups, so it is also possible to exchange ideas with other participants.

Live sessions take place every week, at the same time, for one hour. During the sessions, you will have the opportunity to discuss the topic that you have been working on, as well as address any questions you might have. The online media planned for the next week will be discussed as well.

You will be invited to the live session via Microsoft Teams. Your trainer will send you an email containing a calendar invitation, and the access data will appear as a link in the Microsoft Teams meeting, below the invitation signature.

You can participate either via internet or via the Microsoft Teams application. The bottom of the email will contain a link to join the meeting directly. You can also join the meeting using the registration details provided in the email (meeting ID and passcode).

You can participate in live sessions via the web, at: https://www.microsoft.com/microsoft-teams/join-a-meeting.

Participation is also possible via the Microsoft Teams client. To do this, you need to download and install the Microsoft Teams application at: https://www.microsoft.com/de-de/microsoft-teams/download-app?market=de.

To dial in, you need the meeting ID and passcode, both of which can be found in the email containing the appointment invitation. Alternatively, click on the “Click here to join the meeting” link, which is also in the email, to access the meeting directly.

If you have any questions about the individual learning content, you are welcome to send them to the trainer by email before the live session. During the live session, you can ask questions at any time, either in the chat or directly via the audio.

The small group size means that all participants can benefit from an exchange of ideas.

Live sessions are optional. You have the opportunity to take part in the sessions, ask questions, and make comments on the week's content, but there is no obligation to attend. However, if you miss a session that is of interest to you, and would like to know what was discussed, you will be able to download the session after it has finished. Every live session is recorded and sent to all course participants for download.

Yes, live sessions are recorded and are sent to all course participants for download. At the beginning of each live session, the video recording will also be mentioned.

The sessions are recorded to ensure that anyone who was unable to attend can receive the information that was discussed. All data is handled with full respect for privacy, and consent is obtained from all participants. The recording captures the entire screen.

If you do not consent to being recorded during the live session, we kindly request that you leave the meeting.

Generally, recordings are deleted 120 days after the session. However, recordings can be stored and kept available for as long as participants require. Once the live session has concluded, you will be provided with a personal link to access the recording.

After completing the course, you will receive an email in which we ask you to evaluate the course. We would appreciate your assistance in helping us to continuously improve the quality of our training courses by completing this evaluation. Upon completion of the evaluation, you will be issued a certificate of attendance.