Brain Bites: Empathy, The Key to Active Listening

Brain Bites: Empathy, The Key to Active Listening

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You have probably heard empathy described as “feeling someone’s pain”, but what if that is not helpful or possible? Empathy is an important skill to improve your active listening and make those around you feel heard. In this course, you will learn to empathize with those around you by noticing their body language, voice tone, and words. 

Topics covered include: 

  • Defining the difference between empathy and sympathy 
  • Explaining the importance empathy plays in developing emotional intelligence 
  • Developing a list of emotions typical to the environment 
  • Recognizing and communicating awareness of what someone is feeling using empathy 
  • Defining cyber-disinhibition and identifying methods to reduce its impact on empathy 
  • Focusing on active listening by noting body language, voice tone, and words 


  1. What is Empathy?
  2. Empathy and Emotional Intelligence
  3. Identifying the Emotions of Others
  4. Communicating Empathy
  5. Empathy in the Digital Age

By the end of this course, you will be able to explain and practice empathy by noticing body language, voice, and tone. You will learn to communicate an awareness of what someone else is feeling and be a better active listener using empathy.